Terms of Service

PLAYVERSE TERMS & CONDITIONS

Terms Version: PLAYVERSE_TERMS_V3 Effective Date: 08Oct2026

These Terms & Conditions ("Terms") govern access to and use of the PlayVerse mobile application, website, account services, rewards programs, wallet features, subscriptions, promotions, Mystery Prize program, and related services provided by PlayVerse LLC ("PlayVerse," "we," "us," or "our").

By creating or using a PlayVerse account and affirmatively accepting these Terms when required, you agree to these Terms and the PlayVerse Privacy Policy.

1. ELIGIBILITY, ACCOUNTS, AND ACCEPTANCE

1.1 Eligibility

PlayVerse is currently offered to users 14 years of age or older. Users 14 years of age or older may create and use a PlayVerse account, subject to these Terms and other applicable requirements.

PlayVerse is not currently offered to users under 14 and does not currently provide an under-14 registration or parental-consent flow. A user identified as under 14 will not be permitted to complete ordinary PlayVerse account registration or proceed into functionality requiring collection of personal information.

If PlayVerse later offers access to users under 14, it will do so only where permitted by applicable law and after PlayVerse has satisfied applicable parental-notice and verifiable-parental-consent requirements. PlayVerse would update its disclosures and provide required choices or permissions before launching any such functionality. The inclusion of this Section does not indicate that any under-14 functionality is currently available.

1.2 Parental Consent

Because PlayVerse is not currently offered to users under 14, PlayVerse does not currently collect personal information for an under-14 registration or parental-consent flow.

If PlayVerse later offers access to users under 14, PlayVerse may provide a separate secure method for a parent or legal guardian to review applicable information and provide or decline consent.

A parent or legal guardian would not be required to download the PlayVerse application or create a separate PlayVerse customer account solely to provide parental consent, unless a different process later becomes necessary to satisfy applicable legal, technical, or provider requirements.

1.3 Accurate Information

You agree to provide accurate information when creating or maintaining your account, including accurate age information.

You may not provide a false date of birth to bypass PlayVerse's age requirements.

1.4 Account Responsibility

You are responsible for reasonable protection of your PlayVerse account, device, authentication information, and credentials.

You should promptly contact PlayVerse if you believe your account has been accessed without authorization.

1.5 Terms and Privacy Acceptance

PlayVerse may require affirmative acceptance of the current Terms & Conditions and Privacy Policy.

Acceptance may be recorded in a versioned acceptance record identifying the applicable Terms version, Privacy Policy version, customer, and acceptance time.

Acceptance of another permission, including age confirmation, parental consent, profile completion, possession of a telephone number, or SMS consent, is not a substitute for affirmative Terms and Privacy acceptance.

2. PLAYVERSE SERVICE

2.1 PlayVerse

PlayVerse provides digital functionality associated with participating amusement machines and related programs, which may include Points, rewards, Bonus Play Entitlements, Bonus Balance, USER_FUNDED Wallet Funds, referrals, Challenges, Daily Check-Ins, PlayVerse Plus, Mystery Prizes, and other features.

2.2 Participating Machines

Participating amusement machines may be owned or operated by Top G Vending LLC or another participating machine operator.

PlayVerse LLC does not necessarily own or operate the physical machine merely because the machine participates in PlayVerse.

2.3 Connected Systems

Certain functionality depends on compatible machines and third-party systems, including machine, payment, stored-value, transaction, subscription, app-marketplace, communications, or other providers.

Functionality may differ depending on the applicable machine, provider, or integration.

2.4 Machine Scanning

PlayVerse does not require a customer to scan a machine merely to establish an eligible play when the applicable connected system can verify the qualifying machine activity.

PlayVerse may continue to use QR codes or scanning for other non-payment or non-play-verification purposes.

2.5 Verified Play

A Verified Play is an eligible play that PlayVerse can establish through an applicable supported system or other approved verification mechanism.

The fact that a Verified Play occurred does not mean PlayVerse can determine that the customer won a physical prize.

2.6 Prize Sensors

Some participating machines may have prize sensors or equivalent equipment. Others do not.

Accordingly, PlayVerse cannot reliably determine whether a customer won a physical machine prize on every participating machine.

3. POINTS

3.1 Points

Points are promotional loyalty value provided through PlayVerse.

Points are not cash, are not USER_FUNDED Wallet Funds, and cannot be redeemed for cash unless required by applicable law.

3.2 Verified Play Points

Under the current program, an eligible Verified Play earns 10 Points, subject to applicable program requirements.

3.3 Other Point Opportunities

PlayVerse may award Points for eligible activities such as Daily Check-Ins, Challenges, profile completion, address completion, or other announced promotional activities.

3.4 Redemption

Under the current program:

200 Points = 1 Bonus Play Entitlement.

Redemption is for whole Bonus Play Entitlements according to the applicable PlayVerse redemption functionality.

3.5 No Expiration

Points do not expire merely because time passes or an account is inactive.

3.6 No Cash Value

Points cannot be withdrawn as cash and are not a deposit account, bank account, or USER_FUNDED balance.

3.7 Program Integrity

PlayVerse may correct Points issued because of duplication, technical error, fraud, abuse, or manipulation.

Corrections should preserve appropriate transaction or event history rather than silently manufacturing a false historical balance.

4. BONUS PLAY ENTITLEMENTS

4.1 Bonus Plays

A Bonus Play Entitlement represents promotional eligibility for a play through supported PlayVerse functionality.

It is distinct from Points, Bonus Balance, and USER_FUNDED Wallet Funds.

4.2 Sources

Bonus Plays may be issued through Points redemption, referrals, referral milestones, promotions, or other PlayVerse programs.

4.3 No Expiration

Bonus Play Entitlements do not expire merely because time passes or an account is inactive.

4.4 No Cash Redemption

Bonus Plays are promotional and are not redeemable for cash except where applicable law requires otherwise.

4.5 Supported Use

Use of Bonus Plays may depend on compatible participating machines and provider capabilities.

5. BONUS BALANCE

5.1 Bonus Balance

Bonus Balance is promotional value provided by PlayVerse for eligible uses.

Bonus Balance is distinct from USER_FUNDED Wallet Funds.

5.2 Sources

Bonus Balance may include PlayVerse Plus benefits, birthday benefits, administrative promotional adjustments, or other promotional value offered by PlayVerse.

5.3 No Expiration

Bonus Balance does not expire merely because time passes or an account is inactive.

5.4 Promotional Nature

Bonus Balance is promotional value and is not a bank deposit, cash account, or USER_FUNDED Wallet Fund.

It is not redeemable for cash except where required by applicable law.

5.5 Consumption

Where multiple promotional issuances exist, PlayVerse may apply promotional value according to its applicable accounting and consumption rules.

6. USER_FUNDED WALLET FUNDS

6.1 USER_FUNDED Funds

USER_FUNDED Wallet Funds represent value funded by or on behalf of the customer through an applicable supported payment or stored-value process.

USER_FUNDED funds are maintained separately from Points, Bonus Plays, and Bonus Balance.

6.2 Funding

Availability of wallet funding depends on the applicable provider and integration.

PlayVerse will not represent an unsupported funding method as available.

6.3 No Expiration

USER_FUNDED Wallet Funds do not expire merely because time passes or an account is inactive.

6.4 Spending Order

Where PlayVerse allows both promotional value and USER_FUNDED Wallet Funds to be used for an eligible transaction, the applicable system may provide a spending-order preference.

Under the current PlayVerse design, promotional value is used first by default, with the customer able to select the supported alternative where available.

6.5 Refunds and Returns

The ability to return unused USER_FUNDED Wallet Funds to an original payment method may depend on the applicable provider, original transaction, transaction history, provider capabilities, and applicable law.

PlayVerse does not promise a refund mechanism that the applicable payment or stored-value provider does not support.

6.6 Account Closure

Closing or deleting an account does not automatically cause legitimate USER_FUNDED Wallet Funds to expire or become promotional value.

PlayVerse may preserve applicable records while remaining USER_FUNDED funds are appropriately addressed.

7. DAILY CHECK-INS, CHALLENGES, AND REWARDS

7.1 Daily Check-In

Eligible users may receive Points or other announced rewards for completing Daily Check-Ins.

7.2 Weekly Streak

The current Daily Check-In weekly streak period runs Monday through Sunday using PlayVerse's applicable Eastern Time configuration.

A new weekly streak begins with the new weekly period.

7.3 Longest Streak

PlayVerse may separately maintain a longest-streak engagement metric.

The longest-streak metric may exceed seven days and does not independently determine weekly reward eligibility.

7.4 Challenges

PlayVerse may offer Challenges that provide Points or other identified rewards after applicable requirements are satisfied.

7.5 Verification

A Challenge requiring machine, transaction, or other provider evidence will not be treated as completed merely because the customer claims completion when required verification is unavailable.

7.6 No Expiration

Rewards governed by the no-expiration rules in these Terms do not acquire an expiration date merely because they were earned through a Daily Check-In or Challenge.

8. REFERRAL PROGRAM

8.1 Referral Attribution

PlayVerse may allow a customer to refer another person through an eligible referral code or referral mechanism.

8.2 Individual Referral Download Reward

Under the current program, an eligible referrer receives 1 Bonus Play Entitlement when a unique legitimate referred person successfully joins PlayVerse through the applicable referral process.

The referred person does not receive that particular +1 Bonus Play reward merely for being referred.

8.3 One Reward Per Unique Referral

The same referred person cannot be repeatedly attributed to generate repeated Individual Referral Download Rewards.

PlayVerse may prevent self-referrals, circular referrals, duplicate referrals, fictitious accounts, or other referral manipulation.

8.4 Qualified Referred Friend

A Qualified Referred Friend is separate from ordinary referral attribution.

Under the current program, a referred person becomes a Qualified Referred Friend only when all of the following are satisfied:

1. the referred person is legitimately attributed to the referrer through the applicable PlayVerse referral process; AND
2. the referred person completes at least one successful Verified Play; AND
3. that qualifying Verified Play is paid entirely with USER_FUNDED Wallet Funds.

The following do not, by themselves, qualify the referred person as a Qualified Referred Friend:

• downloading or joining PlayVerse;
• entering a referral code;
• funding or topping up a wallet without completing the qualifying Verified Play;
• Points activity;
• Bonus Play;
• Bonus Balance;
• subscription benefits;
• profile completion;
• promotional play; or
• mixed promotional and USER_FUNDED activity that does not satisfy the 100% USER_FUNDED Verified Play requirement.

8.5 Five Qualified Friends

When a customer reaches 5 Qualified Referred Friends, the current milestone reward is 20 Bonus Play Entitlements.

8.6 Ten Qualified Friends

When a customer reaches 10 Qualified Referred Friends, the current milestone reward is 80 additional Bonus Play Entitlements.

A customer who validly earns both the 5-friend and 10-friend milestones therefore receives 100 total milestone Bonus Plays across those two milestones.

8.7 No Referral Deadline

The current referral program does not impose a general 60-day qualification deadline.

8.8 Provider Verification

Where Qualified Referred Friend status depends on Verified Play and USER_FUNDED funding evidence from an applicable provider or system, qualification will not be fabricated from a proxy event when the required evidence is unavailable.

PlayVerse will not represent that a referred person qualified when the required Verified Play and 100% USER_FUNDED funding evidence has not been established through the applicable supported system.

9. PLAYVERSE PLUS

9.1 Subscription

PlayVerse may offer a paid subscription currently known as PlayVerse Plus.

The current intended subscription price is $4.99 per month, subject to the purchase channel, applicable taxes, provider requirements, and any price change disclosed before purchase.

9.2 Monthly Included Benefit

Under the current program, an eligible active PlayVerse Plus billing period includes $10 in Bonus Balance.

The included amount is promotional Bonus Balance, not USER_FUNDED Wallet Funds.

9.3 Additional Benefits

PlayVerse Plus may include other identified benefits, including applicable Points or reward multipliers where offered.

Current multiplier benefits apply only to categories specifically designated by PlayVerse and do not automatically multiply every reward or economic event.

9.4 Subscription Provider

Subscriptions may be purchased through Apple, Google, or an eligible web payment channel when those channels are supported.

Billing, renewal, cancellation, and refund processing may also be subject to the applicable provider's requirements.

9.5 Cancellation

A customer may cancel PlayVerse Plus according to the cancellation process provided by the applicable subscription provider or purchase channel.

Cancellation generally prevents future renewal but does not necessarily reverse a billing period that has already begun.

9.6 PlayVerse Plus Refund Rule

Subject to applicable provider requirements and rights that cannot legally be waived, PlayVerse's current policy allows a refund of the applicable monthly PlayVerse Plus charge only when none of that billing period's included Bonus Balance has been used.

If the customer uses any amount of that billing period's included Bonus Balance, the billing period is not eligible for this PlayVerse refund.

This includes use of $0.01.

Using $0.01, $1.00, or any other amount from that billing period's included Bonus Balance means the included benefit has been used and the PlayVerse refund for that billing period is unavailable.

9.7 Provider Rights

Nothing in Section 9.6 eliminates a refund, cancellation, chargeback, consumer, or statutory right that cannot legally be waived or a remedy an applicable provider independently makes available.

9.8 Benefit Issuance

Subscription benefits may depend on confirmed active entitlement and applicable billing-period information.

PlayVerse will not manufacture an active subscription entitlement when the applicable provider has not established one.

10. MYSTERY PRIZES

10.1 Mystery Prize Program

PlayVerse may offer Mystery Prizes through eligible promotions or reward programs.

10.2 Fulfillment

PlayVerse LLC is responsible for sending or arranging fulfillment of PlayVerse Mystery Prizes.

10.3 Claim Information

A qualifying customer may be required to provide information reasonably necessary for fulfillment, including name, contact information, and shipping address.

10.4 Younger Users

Where appropriate or required, PlayVerse may require a parent or legal guardian to participate in the claim or fulfillment process for a user under 14.

10.5 Availability

Mystery Prize availability may be subject to eligibility requirements, geographic limitations, inventory availability, shipping limitations, verification, and applicable law.

10.6 Substitution

If a particular Mystery Prize becomes unavailable, PlayVerse may provide a reasonably comparable substitute where appropriate, subject to any specific promotion terms.

10.7 No Machine-Win Assumption

The Mystery Prize program is separate from whether a customer wins a physical prize from a participating amusement machine.

A Verified Play does not prove that the customer won a physical machine prize.

11. AMUSEMENT MACHINES AND PHYSICAL PRIZES

11.1 Machine Operation

Physical amusement machines may be owned, operated, serviced, or stocked by Top G Vending LLC or another participating operator.

11.2 Machine Outcomes

Amusement-machine outcomes depend on the applicable machine, configuration, gameplay, and physical conditions.

11.3 Win Detection

Not all machines provide PlayVerse with reliable electronic evidence of a physical prize win.

A transaction record, Verified Play, or account event should not be interpreted as a universal electronic record of whether a prize physically dropped or was received.

11.4 Machine Issues

Customers may contact PlayVerse or the applicable support channel concerning eligible machine or transaction issues.

PlayVerse may use relevant transaction, machine, location, account, and support information to investigate.

11.5 No Guaranteed Prize

Payment for or participation in a machine play does not guarantee that the customer will win a physical prize unless the applicable machine or promotion expressly states otherwise.

12. COMMUNICATIONS AND SMS

12.1 Service Communications

PlayVerse may send communications reasonably necessary for account administration, security, transactions, customer support, subscription administration, Mystery Prize fulfillment, parental consent, or policy notices.

12.2 Promotional Communications

Promotional communications may be offered separately.

12.3 SMS Consent Is Separate

Creating an account, entering a telephone number, accepting these Terms, accepting the Privacy Policy, confirming age, obtaining parental consent, completing a profile, participating in referrals, purchasing a subscription, funding a wallet, or playing a machine does not, by itself, constitute affirmative consent to receive promotional SMS messages.

12.4 SMS Program

If PlayVerse activates promotional SMS, applicable disclosures, consent mechanisms, opt-out instructions, HELP information, message-frequency information, and other required controls will be provided as appropriate.

12.5 Opt-Out

Where promotional SMS is active, customers may withdraw applicable consent through the provided opt-out mechanism.

Opting out of promotional SMS does not cause Points, Bonus Plays, Bonus Balance, or USER_FUNDED Wallet Funds to expire.

13. PROHIBITED CONDUCT AND PROGRAM ABUSE

You may not misuse PlayVerse or attempt to obtain benefits through fraud, manipulation, unauthorized access, or deceptive conduct.

Prohibited activity may include:

• creating fictitious or duplicate accounts to obtain rewards;
• self-referral or circular-referral manipulation;
• attempting to generate repeated rewards from the same referred person;
• manipulating machine, payment, wallet, transaction, referral, or reward evidence;
• exploiting technical errors to obtain value you know you are not entitled to;
• attempting unauthorized access to another person's account;
• interfering with PlayVerse security or infrastructure;
• submitting false information concerning age, parental authority, transactions, or eligibility; or
• using PlayVerse for unlawful purposes.

PlayVerse may investigate suspected abuse and may restrict affected functionality, correct improperly issued promotional value, or take other reasonable action.

PlayVerse will distinguish legitimate corrections from arbitrary confiscation of legitimate USER_FUNDED Wallet Funds.

14. SUSPENSION, TERMINATION, AND ACCOUNT CLOSURE

14.1 Customer Closure

Customers may request closure of their PlayVerse account.

14.2 PlayVerse Restrictions

PlayVerse may suspend or restrict an account where reasonably necessary for security, fraud investigation, material violation of these Terms, legal compliance, invalid parental consent, or protection of PlayVerse or other users.

14.3 USER_FUNDED Funds

Suspension or closure does not automatically convert legitimate USER_FUNDED Wallet Funds into PlayVerse property or cause those funds to expire.

Disposition of remaining USER_FUNDED funds may depend on provider capabilities, transaction history, applicable law, and the circumstances of the account.

14.4 Promotional Value

Points, Bonus Plays, and Bonus Balance are promotional rather than cash.

PlayVerse may correct promotional value obtained through fraud, duplicate issuance, technical error, or program manipulation.

14.5 Historical Records

Account closure does not necessarily require deletion of transaction, financial, security, consent, acceptance, parental-consent, fraud-prevention, or other records that PlayVerse is permitted or required to retain.

15. THIRD-PARTY SERVICES

PlayVerse may depend on third-party services, including Nayax, Apple, Google, payment providers, subscription providers, communications providers, shipping carriers, infrastructure providers, and participating machine operators.

Third-party services may have their own terms, policies, technical limitations, eligibility requirements, refund rules, or availability.

PlayVerse is not responsible for an independent third party's acts or omissions to the extent responsibility cannot appropriately be attributed to PlayVerse.

Nothing in these Terms authorizes PlayVerse to eliminate rights a customer has directly against an applicable third party or under applicable law.

External links may lead to services governed by separate terms and privacy practices.

16. DISCLAIMERS AND LIMITATION OF LIABILITY

16.1 Service Availability

PlayVerse depends on software, networks, devices, participating machines, payment systems, and third-party services.

PlayVerse does not guarantee uninterrupted or error-free availability.

16.2 Maintenance and Changes

PlayVerse may maintain, update, modify, suspend, or discontinue functionality when reasonably necessary for security, legal compliance, provider changes, technical requirements, or business operations.

16.3 No Guarantee of Machine Win

PlayVerse does not guarantee that a machine play will result in a physical prize.

16.4 Liability

To the maximum extent permitted by applicable law, PlayVerse LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use PlayVerse.

Nothing in these Terms excludes or limits liability where applicable law does not permit that exclusion or limitation.

16.5 Non-Waivable Rights

Nothing in these Terms waives a consumer protection, privacy, refund, warranty, statutory, or other right that cannot lawfully be waived.

17. CHANGES TO THESE TERMS

17.1 Updates

PlayVerse may update these Terms to reflect changes in services, programs, providers, business practices, or applicable requirements.

17.2 Versioning

Each version may be identified by a version identifier and effective date.

The current version is:

Terms Version: PLAYVERSE_TERMS_V3 Effective Date: 08Oct2026

17.3 Material Changes

Where a material change requires renewed notice or acceptance, PlayVerse may require affirmative acceptance of the new Terms before continued use of applicable services.

17.4 Historical Acceptance

Acceptance of PLAYVERSE_TERMS_V3 does not create a record stating that the customer affirmatively accepted a future Terms version.

Prior acceptance history may be preserved.

17.5 Separate Permissions

Acceptance of updated Terms does not constitute promotional SMS consent or replace parental consent where parental consent is independently required.

18. GOVERNING LAW, DISPUTES, AND GENERAL TERMS

18.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent federal law or another applicable law controls.

18.2 Venue

Subject to any applicable law that provides otherwise, legal proceedings arising from these Terms or PlayVerse will be brought in an appropriate court located in Seminole County, Florida.

18.3 No Mandatory Arbitration Agreement

These Terms do not require mandatory arbitration.

Nothing in these Terms prevents the parties from voluntarily agreeing to mediation, arbitration, or another alternative dispute-resolution process after a dispute arises.

18.4 No Contractual Class-Action Waiver

These Terms do not impose a contractual class-action waiver.

18.5 Informal Resolution

Before filing a lawsuit, either party may attempt to resolve a dispute informally by communicating with the other party.

This provision does not require a customer to delay action where doing so would cause the customer to lose a legal right, miss a filing deadline, or violate an applicable limitations period.

18.6 Severability

If a provision of these Terms is held unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

18.7 No Waiver

Failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

18.8 Assignment

PlayVerse may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Customers may not transfer a PlayVerse account or rights under these Terms where the transfer would undermine account security, program integrity, provider requirements, or applicable law.

18.9 Entire Agreement

These Terms, together with the PlayVerse Privacy Policy and any additional terms expressly applicable to a particular promotion, subscription, or service, constitute the applicable agreement concerning use of PlayVerse.

Specific promotion or provider terms may supplement these Terms for the applicable activity.

18.10 Contact

Questions concerning these Terms may be directed to:

PlayVerse LLC Seminole County, Florida Email: support@joinplayverse.com Website: www.joinplayverse.com