Privacy Policy

PLAYVERSE PRIVACY POLICY

Privacy Version: PLAYVERSE_PRIVACY_V3 Effective Date: 08Oct2026

This Privacy Policy describes how PlayVerse LLC ("PlayVerse," "we," "us," or "our") collects, uses, stores, and shares personal information in connection with the PlayVerse mobile application, website, account services, rewards programs, wallet features, subscriptions, promotions, Mystery Prize program, and related services.

1. INTRODUCTION AND SCOPE

1.1 About This Privacy Policy

This Privacy Policy explains how PlayVerse handles personal information and describes choices and rights that may be available to you regarding that information.

1.2 Who Operates PlayVerse

PlayVerse is operated by PlayVerse LLC, located in Seminole County, Florida.

PlayVerse may interact with amusement machines operated by Top G Vending LLC or other participating machine operators. The fact that a machine participates in PlayVerse does not mean PlayVerse LLC owns or operates that physical machine.

1.3 What This Policy Covers

This Privacy Policy applies to personal information collected or processed through PlayVerse, including information associated with account creation, age eligibility, profiles, Points and rewards, Bonus Play Entitlements, Bonus Balance, USER_FUNDED Wallet Funds, PlayVerse Plus, referrals, Daily Check-Ins, Challenges, eligible machine and transaction activity, Mystery Prizes, customer support, policy acceptance, security, fraud prevention, and communications.

1.4 Information From Participating Systems

Some PlayVerse functionality may depend on information received from participating machine, payment, transaction, subscription, shipping, or other service providers.

The information available to PlayVerse may differ depending on the machine, provider, transaction type, and functionality involved.

PlayVerse does not claim to receive information that an applicable system does not actually provide.

1.5 Machine Play and Prize Information

PlayVerse may receive or process information associated with eligible machine activity when supported by applicable connected systems.

Customers are not required to scan a machine merely to establish that an eligible play occurred when PlayVerse can verify the applicable activity through its connected systems.

Not all participating machines have prize sensors or equivalent equipment. PlayVerse therefore cannot reliably determine whether a customer won a physical prize on every participating machine.

A record showing that a play occurred does not, by itself, establish that the customer won a prize.

1.6 Children and Younger Users

PlayVerse is currently offered to users 14 years of age or older, subject to the PlayVerse Terms & Conditions and other applicable requirements.

PlayVerse is not currently offered to users under 14 and does not currently provide an under-14 registration or parental-consent flow.

Additional information is provided in Section 7.

1.7 Relationship to the Terms & Conditions

This Privacy Policy should be read together with the PlayVerse Terms & Conditions.

Acceptance of the Terms and Privacy Policy is maintained separately from other permissions and consents.

Acceptance of this Privacy Policy does not constitute consent to receive promotional SMS messages.

1.8 Contact

PlayVerse LLC Seminole County, Florida Email: support@joinplayverse.com Website: www.joinplayverse.com

2. INFORMATION WE COLLECT

2.1 Information You Provide

Depending on the features you use, PlayVerse may collect information you provide, including your name, email address, telephone number, birthday or date-of-birth information, mailing or shipping address, profile information, referral information, customer-support information, Mystery Prize fulfillment information, and other information you voluntarily provide.

2.2 Account and Profile Information

We may maintain your account identifier, profile information, contact information, birthday information, account status, subscription status, rewards status, and information necessary to authenticate and administer your account.

2.3 Age Eligibility

PlayVerse may collect information necessary to determine whether a user satisfies applicable age requirements.

PlayVerse is currently offered to users 14 years of age or older. PlayVerse does not currently collect personal information for an under-14 registration or parental-consent flow.

2.4 Rewards and Loyalty Information

We may maintain information concerning Points, Daily Check-Ins, streaks, Challenges, Bonus Play Entitlements, Bonus Balance, referrals, Qualified Referred Friend progress, birthday benefits, subscription benefits, Mystery Prize eligibility, redemptions, and records necessary to prevent duplicate or invalid rewards.

2.5 Wallet and Transaction Information

When wallet functionality is available, PlayVerse may maintain information concerning USER_FUNDED Wallet Funds, Bonus Balance, Bonus Play Entitlements, funding events, spending activity, transaction identifiers, corrections, reversals, and related records.

USER_FUNDED Wallet Funds are maintained separately from promotional value.

2.6 Payment Information

Payments may be processed through third-party payment, stored-value, app-marketplace, or billing providers.

PlayVerse may receive information such as transaction identifiers, amounts, statuses, timestamps, and funding or payment types.

PlayVerse does not necessarily receive or store complete payment-card information when a third-party provider directly processes the payment.

2.7 Machine and Play Activity

When supported by connected systems, PlayVerse may receive information including the participating machine, participating location, transaction or play identifier, timestamp, transaction amount or value used, and information necessary to establish an eligible Verified Play.

2.8 Prize Sensor and Win Information

Some machines may provide prize-sensor information. Others do not.

PlayVerse therefore does not maintain a complete or universally reliable record of whether every customer won a physical prize.

A Verified Play does not, by itself, establish that a prize was won.

2.9 Referral Information

PlayVerse may maintain referral codes, referring and referred accounts, attribution status, referral rewards, and information necessary to determine whether an attributed referred user becomes a Qualified Referred Friend.

Where qualification depends on Verified Play and USER_FUNDED funding evidence, PlayVerse may process information necessary to determine whether the applicable qualification requirement has been satisfied.

2.10 PlayVerse Plus Information

If you subscribe to PlayVerse Plus, PlayVerse may receive or maintain subscription status, billing-period information, provider information, entitlement status, renewal or cancellation information when available, and applicable benefits.

2.11 Mystery Prize Information

If you qualify for or claim a Mystery Prize, PlayVerse may collect your name, contact information, shipping address, claim status, prize information, shipment information, and other information reasonably necessary for fulfillment.

2.12 Customer Support

We may collect communications and information you provide when requesting support, including applicable account, machine, location, transaction, timestamp, photograph, or other information relevant to the issue.

2.13 Device and Technical Information

PlayVerse may collect technical information reasonably necessary to operate, secure, troubleshoot, and improve the service, including device type, operating system, application version, technical identifiers, IP address, timestamps, errors, and security information.

2.14 Policy Acceptance Records

PlayVerse may maintain the customer, Terms version, Privacy Policy version, timestamp, acceptance method or source, and other information necessary to preserve evidence of policy acceptance.

2.15 Communications and SMS Consent

If PlayVerse activates promotional SMS functionality, PlayVerse may maintain the mobile number, consent purpose, disclosure version, consent source, timestamp, and subsequent opt-out or re-opt-in history.

Providing a telephone number does not, by itself, constitute promotional SMS consent.

2.16 Information From Service Providers

PlayVerse may receive information from machine, transaction, payment, subscription, communications, shipping, infrastructure, and other service providers as appropriate for the services they provide.

2.17 Derived Information

PlayVerse may derive account states from underlying records, such as balances, current policy-acceptance status, SMS eligibility, referral status, or reward eligibility.

2.18 Important Distinctions

PlayVerse does not treat:

• providing a telephone number as promotional SMS consent;
• policy acceptance as promotional SMS consent;
• a machine scan as proof of a play;
• a Verified Play as proof of a physical prize win;
• referral attribution as Qualified Referred Friend status; or
• Points, Bonus Play Entitlements, or Bonus Balance as USER_FUNDED Wallet Funds.

2.19 Location and Find Machines

When you choose to use the "Find Machines" or "Near Me" feature, PlayVerse may request access to your device's geolocation. Location access is user-initiated and permission-based; PlayVerse does not access device location until you choose to use this feature and grant permission.

When granted, your device coordinates are used to help identify and sort nearby participating machines. The coordinates are handled ephemerally and in memory for that purpose; PlayVerse does not intentionally store your device coordinates as part of your account.

PlayVerse does not continuously track your physical location in the background. Machine-location information associated with a participating machine is distinct from your device location.

2.20 Address Autocomplete

When you enter or select a mailing or shipping address, PlayVerse may use address-autocomplete functionality. Portions of your address query and selected place information may be processed by the applicable address-suggestion provider to provide address suggestions and autocomplete. This processing is limited to the address-entry context; PlayVerse does not send your unrelated wallet, rewards, or customer economic records to the address-suggestion provider for this purpose.

3. HOW WE USE INFORMATION

PlayVerse uses information to operate accounts, authenticate customers, maintain profiles, administer Points and rewards, process redemptions, administer Daily Check-Ins and Challenges, verify eligible machine plays, administer wallet activity, operate referrals and PlayVerse Plus, fulfill Mystery Prizes, provide customer support, reconcile transactions, prevent fraud and abuse, maintain security, document policy acceptance, communicate with customers, satisfy legal obligations, and improve the service.

3.1 Referral Program

PlayVerse may use referral information to attribute legitimate referrals and issue applicable referral benefits.

The Individual Referral Download Reward may be earned when an eligible referred person successfully joins PlayVerse.

Qualified Referred Friend status is separate and currently requires the referred person to complete a successful Verified Play paid entirely with USER_FUNDED Wallet Funds.

PlayVerse may use account and transaction information to prevent duplicate, self, circular, fictitious, or manipulated referrals.

3.2 Plus Refund Eligibility

Where applicable, PlayVerse may use records concerning a billing period's included Bonus Balance to determine eligibility under the PlayVerse Plus refund policy.

Under the current program, use of any amount, including $0.01, of that billing period's included Bonus Balance makes that billing period ineligible for the PlayVerse Plus refund described in the Terms, subject to applicable provider requirements and rights that cannot legally be waived.

3.3 Mystery Prizes

PlayVerse LLC may use account, contact, eligibility, shipping, and fulfillment information to verify and fulfill Mystery Prizes.

3.4 Fraud, Security, and Program Integrity

PlayVerse may use relevant account, device, transaction, machine, referral, reward, and technical information to prevent fraud, unauthorized access, duplicate rewards, fictitious accounts, referral manipulation, payment abuse, or exploitation of PlayVerse systems.

3.5 Policy Acceptance

PlayVerse may maintain versioned and timestamped records showing which Terms and Privacy Policy versions a customer accepted.

3.6 Communications

PlayVerse may use contact information for appropriate account, security, transaction, fulfillment, support, policy, and service communications.

Promotional communications requiring separate consent will be treated separately.

4. HOW AND WHEN WE SHARE INFORMATION

PlayVerse may share information when reasonably necessary to operate the service, process transactions, administer requested features, provide support, fulfill prizes, maintain security, or comply with law.

4.1 Nayax and Machine/Transaction Providers

PlayVerse may exchange information with Nayax and other applicable machine or transaction providers when necessary for supported machine, payment, wallet, stored-value, or transaction functionality, when this functionality is available.

The exact information exchanged depends on the applicable integration.

4.2 Apple, Google, and Subscription Providers

If purchases or subscriptions are processed through an app marketplace or subscription provider, PlayVerse may exchange applicable transaction, subscription, entitlement, billing-period, renewal, cancellation, or related information with that provider.

4.3 Payment Providers

An authorized provider may process web payments or other eligible transactions. Information may be exchanged as necessary for processing, fraud prevention, reconciliation, refunds, disputes, and administration of resulting PlayVerse value or entitlements.

4.4 Top G Vending LLC and Other Machine Operators

PlayVerse may share limited information with Top G Vending LLC or another applicable machine operator when reasonably necessary to investigate or resolve a machine, location, service, or transaction issue.

A machine operator does not receive unrestricted access to a customer's PlayVerse account merely because it owns or services the applicable machine.

4.5 Mystery Prize Fulfillment

PlayVerse LLC may provide shipping carriers or authorized fulfillment services with information reasonably necessary to deliver Mystery Prizes.

4.6 Service Providers

PlayVerse may use service providers for infrastructure, hosting, authentication, data storage, backend services, security, communications, customer support, payment processing, fraud prevention, shipping, or other operational purposes.

4.7 Referrals

A referrer does not receive unrestricted access to a referred user's account, wallet, payment information, or transaction history.

PlayVerse may display appropriate referral or qualification status without revealing unnecessary financial details.

4.8 Legal and Security Disclosures

PlayVerse may disclose information where reasonably necessary to comply with valid legal process, protect legal rights, prevent fraud, address security incidents, or protect PlayVerse, customers, providers, or others.

4.9 Business Transfers

Information may be transferred in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.

4.10 Aggregated and De-Identified Information

PlayVerse may use or share appropriately aggregated or de-identified information for analytics, service improvement, business planning, and program evaluation.

4.11 Sale of Personal Information

PlayVerse does not sell customers' personal information for money.

PlayVerse does not sell customers' mobile telephone numbers or SMS consent to unrelated third parties for their independent marketing.

4.12 Targeted Advertising

PlayVerse does not currently operate the service for the purpose of allowing unrelated third parties to use PlayVerse customer information to target customers with advertising across unrelated businesses or services.

5. DATA RETENTION AND DELETION

5.1 General

PlayVerse retains personal information for as long as reasonably necessary for the purposes described in this Policy and applicable legal, financial, security, fraud-prevention, dispute, or recordkeeping obligations.

5.2 Account Deletion

Deleting or closing an account does not necessarily result in immediate deletion of every record.

PlayVerse may retain information reasonably necessary for transaction history, balances, reconciliation, refunds, reversals, chargebacks, security, fraud prevention, policy acceptance, SMS opt-outs, Mystery Prize fulfillment, disputes, and legal obligations.

5.3 Financial Records

PlayVerse may retain USER_FUNDED funding, payment, wallet, transaction, refund, reversal, and chargeback information for appropriate accounting, reconciliation, provider, legal, security, and dispute purposes.

5.4 Rewards Records

PlayVerse may retain Points, Bonus Play, Bonus Balance, referral, Challenge, subscription-benefit, and promotional records necessary to maintain accurate history, balances, one-time-benefit controls, and program integrity.

5.5 Acceptance, Consent, and Permission Records

PlayVerse may preserve Terms/Privacy acceptance and SMS consent or opt-out history when reasonably necessary to establish what action occurred and when.

5.6 Service Providers

Information independently maintained by another provider may be subject to that provider's own retention practices.

5.7 Deletion Requests

Customers may request account or information deletion as described in Section 8.

PlayVerse may verify the identity or authority of the requester before acting.

A deletion request does not necessarily result in immediate deletion of every record.

6. SECURITY AND PROTECTION OF INFORMATION

PlayVerse uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Access to customer information is intended to be limited to authorized persons and systems that reasonably require it.

PlayVerse uses records designed to preserve applicable transaction, balance, reward, consent, and policy-acceptance history.

Where append-only event or transaction records are maintained, corrections are intended to be recorded through additional authorized activity rather than silently rewriting historical events.

PlayVerse may use security controls to detect unauthorized access, payment abuse, duplicate rewards, referral manipulation, fictitious accounts, and other fraudulent or abusive activity.

No application, database, network, or transmission method can be guaranteed to be completely secure.

If you believe your account or information has been compromised, contact support@joinplayverse.com.

7. CHILDREN AND AGE ELIGIBILITY

7.1 Age Eligibility

PlayVerse is currently offered to users 14 years of age or older. Users 14 and older may create and use a PlayVerse account, subject to the Terms and other applicable requirements.

7.2 No Current Under-14 Registration

PlayVerse is not currently offered to users under 14 and does not currently provide an under-14 registration or parental-consent flow. A user identified as under 14 will not be permitted to complete ordinary PlayVerse account registration or proceed into functionality requiring collection of personal information.

7.3 Future Under-14 Access

If PlayVerse later offers access to users under 14, it will do so only where permitted by applicable law and after satisfying applicable parental-notice and verifiable-parental-consent requirements. PlayVerse would update its disclosures and provide required choices or permissions before launching such functionality. The inclusion of this section does not indicate that any under-14 functionality is currently available.

7.4 Age Information

PlayVerse may request date-of-birth or other age-related information in a neutral manner.

Users must provide accurate information and may not provide a false date of birth to avoid applicable requirements.

7.5 Marketing

Any future parental consent for PlayVerse use would not constitute promotional SMS, promotional email, or other unrelated marketing consent.

8. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have rights concerning personal information associated with your PlayVerse account.

These may include rights to access, correct, delete, or obtain a copy of certain information or exercise applicable privacy choices.

8.1 Correction

Certain information may be editable through PlayVerse.

Historical transaction, consent, acceptance, and ledger events may be preserved rather than overwritten. Appropriate corrections may instead be recorded while preserving historical evidence.

8.2 Account Deletion

You may request deletion of your account or personal information.

You may initiate a deletion request either inside the PlayVerse app or through PlayVerse's public account-deletion resource at joinplayverse.com/account-deletion.

A deletion request does not necessarily require immediate destruction of every record where retention is appropriate or legally permitted.

Deletion requests may require verification and review before action is taken.

8.3 Remaining USER_FUNDED Funds

If USER_FUNDED Wallet Funds remain when account deletion is requested, PlayVerse may need to preserve applicable records while those funds are appropriately addressed.

A deletion request does not automatically cause USER_FUNDED Wallet Funds to expire, disappear, be forfeited, converted, zeroed, refunded, transferred, or become promotional value.

Availability of a refund or other disposition may depend on transaction history, applicable provider capabilities, and law, and remains subject to separate provider and legal review where required.

8.4 Promotional Value

Points, Bonus Play Entitlements, and Bonus Balance are distinct from USER_FUNDED Wallet Funds.

A privacy request does not convert promotional value into cash.

8.5 SMS Choices

Where promotional SMS is activated, customers may withdraw applicable SMS consent.

PlayVerse may preserve suppression records necessary to continue honoring that choice.

8.6 State Privacy Rights

Residents of certain states may have additional rights under applicable state privacy laws.

PlayVerse will honor applicable rights where those laws apply.

8.7 Verification

PlayVerse may reasonably verify the identity or authority of a person submitting a privacy request.

8.8 Non-Discrimination

PlayVerse will not unlawfully discriminate against a customer for exercising an applicable privacy right.

8.9 Rights That Cannot Be Waived

Nothing in this Policy is intended to eliminate a privacy or consumer right that cannot lawfully be waived or restricted.

9. COOKIES, ANALYTICS, DEVICE INFORMATION, AND SIMILAR TECHNOLOGIES

PlayVerse may use cookies, local storage, session technologies, application storage, device information, and similar technologies reasonably necessary for authentication, security, preferences, functionality, troubleshooting, and technical performance.

PlayVerse may use analytics in the future to understand application or website performance, identify errors, evaluate features, and improve the service. PlayVerse does not currently use third-party advertising SDKs, cross-service behavioral-advertising technology, or crash-reporting SDKs to track customers across unrelated services.

PlayVerse does not continuously track customers' precise physical location in the background. When you choose to use the Near Me feature, location is used only as described in Section 2.19.

Machine-location information associated with a machine transaction is not the same as continuously tracking a customer's precise physical location.

If PlayVerse later introduces technology that materially changes these practices, PlayVerse will update its disclosures and provide required choices or permissions.

10. COMMUNICATIONS, EMAIL, PUSH NOTIFICATIONS, AND SMS

PlayVerse may provide appropriate account, security, support, transaction, subscription, fulfillment, policy, and other service communications.

Marketing communications are treated separately.

10.1 Promotional SMS

Promotional SMS is optional, separate from account creation, and not preselected. Promotional SMS requires a separate applicable consent process.

PlayVerse will not treat account creation, providing a telephone number, policy acceptance, age confirmation, profile completion, referral participation, a purchase, wallet funding, PlayVerse Plus subscription, or machine use as promotional SMS consent.

10.2 Opt-Out

If promotional SMS is activated, customers will be provided an appropriate opt-out method.

PlayVerse may preserve suppression information necessary to honor that choice.

10.3 Administrative Suppression

PlayVerse may administratively suppress future messages when appropriate.

Administrative suppression does not manufacture affirmative customer consent.

10.4 SMS Activation

The presence of SMS disclosures in this Policy does not mean promotional SMS is currently active.

PlayVerse may keep SMS enrollment and sending disabled until its provider, disclosures, consent process, and operational controls are ready.

11. THIRD-PARTY SERVICES AND EXTERNAL LINKS

PlayVerse may interact with third-party machine, transaction, payment, stored-value, subscription, communications, infrastructure, security, and shipping services.

This Privacy Policy governs information controlled by PlayVerse.

Information independently collected by another provider may be governed by that provider's own privacy practices.

11.1 Base44

PlayVerse uses Base44 infrastructure and services to operate the application, including authentication, application hosting, application data storage and database functionality, and backend/server functions. Information processed through these services is used to support the operation and administration of PlayVerse. Information independently collected or controlled by Base44 may be subject to Base44's own privacy practices.

11.2 Google Places

When you use address entry or autocomplete, portions of your address query and selected place information may be processed by Google Places to provide address suggestions. This processing is limited to the address-entry context and does not include your unrelated PlayVerse wallet, rewards, or customer economic records.

11.3 Nayax and Digital Play Card

PlayVerse may interact with Nayax for supported machine, transaction, payment, stored-value, or related functionality when this functionality is available. When you use supported Digital Play Card or machine-payment features, PlayVerse may exchange information necessary to operate those features. The exact information exchanged depends on the applicable integration.

PlayVerse does not currently represent that it can determine a given transaction's funding-source split or a particular play quantity from provider telemetry unless and until supported functionality establishes that.

11.4 Apple and Google

Apple or Google may independently process information concerning application downloads, accounts, purchases, subscriptions, billing, refunds, devices, or related activity when their platforms are used.

PlayVerse may receive applicable transaction or entitlement information necessary to administer PlayVerse functionality.

11.5 Machine Operators and Locations

A participating machine operator or physical business location does not receive unrestricted access to a customer's PlayVerse account merely because a participating machine is located or operated there.

11.6 Shipping Providers

Shipping providers may receive information reasonably necessary to deliver Mystery Prizes or other applicable shipments.

11.7 External Links

Third-party services reached through external links may operate under their own terms and privacy practices.

11.8 Social Sharing

PlayVerse may allow customers to share referral codes through external communication or social applications.

PlayVerse does not need access to a customer's entire contact list merely because the customer chooses to share a referral code through another service.

12. INTERNATIONAL USERS AND DATA PROCESSING

PlayVerse LLC is a United States company based in Florida, and PlayVerse is operated primarily from the United States.

Information may be processed in the United States or other locations where authorized service providers operate.

Technical accessibility from another country does not necessarily mean PlayVerse is offered, supported, localized, or approved for commercial operation in that jurisdiction.

Where an international privacy or data-transfer law applies to PlayVerse, PlayVerse will comply with applicable requirements.

13. CHANGES TO THIS PRIVACY POLICY

PlayVerse may update this Privacy Policy to reflect changes in its services, technology, providers, practices, or applicable requirements.

Each Privacy Policy version will have a version identifier and effective date.

The current version is:

Privacy Version: PLAYVERSE_PRIVACY_V3 Effective Date: 08Oct2026

Where renewed affirmative acceptance is required, PlayVerse may require customers to accept a new version before continuing to use applicable services.

Acceptance of PLAYVERSE_PRIVACY_V1 does not create a record stating that a customer affirmatively accepted a future version.

Historical acceptance records may be preserved.

When Terms and Privacy are accepted together, the applicable versions may be recorded together in a single acceptance event.

Prior customers will not be automatically recorded as having accepted a new version merely because they previously used PlayVerse.

Policy acceptance remains separate from SMS consent.

14. CONTACT US AND PRIVACY REQUESTS

Questions or privacy requests may be directed to:

PlayVerse LLC Seminole County, Florida Email: support@joinplayverse.com Website: www.joinplayverse.com

Account-deletion requests may be submitted inside the PlayVerse app or through the public account-deletion resource at joinplayverse.com/account-deletion.

Depending on applicable law and the circumstances, requests may concern access, correction, deletion, copies of information, applicable opt-out rights, or questions concerning PlayVerse's use of personal information.

PlayVerse may reasonably verify the identity or authority of a requester before providing personal information or making material account changes.

PlayVerse will respond within legally required periods where applicable.

Some information may be retained despite a deletion request where retention is permitted or required for transactions, remaining balances, fraud prevention, security, disputes, legal obligations, policy acceptance, SMS suppression, or other legitimate purposes described in this Policy.

Information independently controlled by another provider may require a separate request to that provider.

Nothing in this Policy prevents a person from contacting an appropriate governmental or regulatory authority where that right exists.